3 dollars? and I would let him fire me. They made that off our backs. I ask, I get some, usually 2-3 per day. Was on a conf call about it and the DM said some #s of how carepass correlates into the sales, which can lead to higher bonuses for SMs. Generally speaking, CVS has made strides in raising what they pay their employees. You don't have to be eighteen years old to work at a CVS store. What do you do if a customer says they aren't interested? No one cares if your head is in the toilet or your feet are super swollen. I know this because she showed up at my then store 40 minutes away from the store she was my Ops Manager at the year prior and flat out told me that was the reason she was there. Carepass is treated as just another metric that must be met, and failure to meet that metric will result in disciplinary action. Everyone working in retail wants to know that if they have to stand up to an out of line customer, and are following store policy, then management will be there to back them up. On CVS.com. According to the handbook, employees receive one of the following: -one paid 15-minute for each four-hour period you work;-one paid 15-minute break and one unpaid 30-minute meal break for each six-hour period you work-two paid 15-minute breaks and one unpaid 30-minute meal break for each eight-hour period you work. 24 hour access to a pharmacist is a BS excuse as a benefit. "it's in the job description" my ass. And I wont ask regulars. CVS also doesn't offer points like Walgreens does, which is another boo if you are working there and buying lots of the store's products. Hire abother monkey to do my job, waste time training them. Instead, CVS fired both of them! CarePass was very well received among customers, which is why you can now join the program from anywhere in the US. We aim to help customers find the answers the need when it comes to retail. And if you convince them on the sales floor somehow, you'll need to shadow them through the store to make sure they go to an actual manned register to sign up. And fuck the salesmen who really push it and pray on customers they feel they can easily trick. Management is okay. They just want more money. If any of you do shit like that, just quit, no one likes a salesman that just bags you till you give in. (Updated 2022! Free 1-2 day delivery on qualifying prescriptions bought online at cvs.com. Make sure you call during their operating hours. Data is a real-time snapshot *Data is delayed at least 15 minutes. "We absolutely do not tolerate behavior or actions that are harassing, hostile, abusive or discriminatory," the company said in a statement. They also have a pharmacy & health rewards program that lets you earn credits for making purchases at CVS such as filling a prescription. No.If you go higher up than that, perhaps. Last year, CVS Health Corporation, the largest pharmacy chain in the United States, paid then-CEO Larry Merlo almost 618 times the median company wage, while simultaneously launching a mandatory. We have several employees that are really pushing it to the elderly and Spanish customers, and then there's a few of us at my store who will very quietly tell those customers that it's not a one time coupon, they need their credit card, and they won't just be able to come to us to cancel. At CVS, the customer is always right. I dont ask couponers because they either dont want it, or already have it. Simply go to www.CVS.com and on the home page click on the CarePass option. And, at least for now, CarePass also provides a $10 promotional reward each month that can be used on many items in the store or online, Retail Dive reported. One of the rewards they offer is a CVS CarePass that gives you credits for spending in stores. Love stories that take place in the work environment rarely turn out to be pretty. Most places will grant their employees a lunch break on their dime, but not CVS. Helping CVS disrupt traditional providers. We usually have a line and no one wants to spend another 5-10 minutes at the register holding up the line to sign up for carepass. CVS also provides a number of savings opportunities for customers. The end justifies the means for these people. Just like some people end up deciding to cancel Weight Watchers, there are also individuals who do not want to keep their CVS CarePass anymore and decide to cancel it. wants to remind everyone to enter the CVS #FluShotFlex sweepstakes. The retailer initially piloted the membership in Boston. Now, you will have to pick the Find Hidden Money tab. If an employee catches themselves at a slow part of the day where nothing needs to be immediately attended to, they can't just take their cell out and start texting their friends or scrolling through social media. CVS will contact you regarding the issue, and you may re-enable the CVS CarePass by contacting CVS. The first thing you have to do is access the official website of the company, respectively. You could WIN an unforgettable sports experience or 1 of 100s of prizes. No longer will ill folks in a pinch have to spend a couple of hours in a walk-in clinic only to then have to go to the pharmacy and wait another thirty minutes for a prescription. exactly .. CEO Karen Lynch will oversee the effort. They were always flexible with my school schedule or vacation time. (What You Need To Know! Whether it be CVS or some other retail store, dating the manager is never a great idea in our opinion. I realize this is long winded but if youre a higher up, you need to know/hear this. The co- workers are nice but they need more staff. Here is how you can cancel the CVS CarePass online: However, this is not the only way you can cancel the CVS CarePass online. Once you get a response from an agent, you will have to request the CVS CarePass cancellation. The signature red color of CVS is taking on a new meaning, with former employees issuing several warnings to shoppers. With all the hours being cut theres usually only one person up front or one person in the whole store. But they are also available on Saturdays and Sundays, except their program is a bit shorter, being available from 8:30 AM until 9 PM. Their air of authority would, in itself, convince customers simply because people are more likely to listen to and respect a Professional Adult in Business Attire than the underpaid cashier, because people are shit like that. Y'all act like you're selling the customer a credit card or something terrible when the care pass is actually a really good program for pretty much anyone who shops at CVS regularly to be a part of it's negative attitudes about care pass in stores that is the main cause of most stores not reaching carepass goals. A lot of them dont have email which means they cant sign up even if they want to. And still it's not enough. Who doesn't love a useful app that makes life easier? You can use your sick hours until you get Covid pay but as far as I know, not even full timers get Covid pay anymore. This can also be done using an application called DoNotPay. The Wall Street Journal first reported the ousters. The more you scream, the more we ignore it. Our roof tiles are filthy from when it rains and they didnt do a great job at stopping the leaks. Which Is Better? I thought they didnt do those SPECIFICALLY so they can tell you to do whatever they want Im not doing carepass because its the last straw. There isn't a whole lot of patience and understanding when it comes to employees who are expecting. Its their fault they didnt understand. But not everyone needs this service forever, and after some time, they may consider a cancellation. Some of the former and current employees at CVS chains across the U.S. have complained that the chain doesn't do a stellar job at allowing their employees to create a work-life balance. As much as customers adore their one-stop shop, the employees of CVS don't feel the love as strongly. The signature red color of CVS is taking on a new meaning, with former employees issuing several warnings to shoppers. Here are fifteen things that CVS employees are banned from doing (and five reasons why the customers adore CVS!). On top of that, you will be in full control of the cancellation process, which may be more convenient for some individuals. All they care about is metrics and credit cards, not employees or customers. When the relationships finally end, the work environment can get pretty uncomfortable for everyone. The work-life balance at CVS is also amazing. The company also said it will shake up how it handles similar complaints in the future, according to a CVS statement. CarePass is a CVS membership program that costs $5/month but also comes with a $10/month promotion. Employees scared to go to work, dealing with sick people in the stores, inability to actually require customers to wear masks. Ends 11.13.22. But people are wondering if its worth the monthly membership fee. It feels like youre a carepass salesperson first before anything. Without further delay, from a CVS employee. If you need assistance: For general CVS Pharmacy website questions, call toll-free 1-888-607-4CVS (1-888-607-4287).For CVS Pharmacy store and ExtraCare questions, call toll-free 1-800-SHOP-CVS (1-800-746-7287), Monday through Friday, 8 AM to 8 PM ET.Additionally, we welcome our customers to contact us about any accessibility issues via email at Accessibility@CVSHealth.com Check out our specialized e-newsletters for healthcare finance pros. Online. The job was pretty relaxed unless there was a rush or during certain holidays. People can get medication delivered at home without the need to go to the physical pharmacy, but there are also other benefits. Old people either don't have email addresses or don't give them out due to spam etc. They wont invest in their stores. I worked for CVS as a cashier for almost 6 years through college, transferring locations midway through that time. I don't work in retail to do sales. If you haven't tasted a Gold Emblem CVS cookie, then are you even living your best life? Not a bad deal if you ask me. Enter your data 2. If that is true, then the people who are signing people up for carepass should get a commission, not just a one time $3/person on their paycheck. If one of the family members works in management or any position where others indirectly or directly report to them, then relatives of that person can not work underneath them, so to speak. And customers who wanted to get out of the store asap were bombarded with a sales pitch instead. Its bad. (what Is It Known For, How Is It Different, Type Of Store + More), Does Cvs Have Squishmallows? In addition to the free delivery and phone consultations, CarePass members receive special discounts on CVS health brand items, including over-the-counter medications, vitamins and supplements, and personal care items. In this case, we are "harming" their wallet. One way to look at CarePass is that its designed to defend CVSs market share against Amazon Primes well-documented encroachment into groceries, cosmetics, OTC drugs and early efforts to break into the virtual pharmacy business (e.g. You can turn loose couch change into bills, people! On top of long hours and little appreciation, employees must attend store meetings once a month, which they don't get paid for. Consumers pay $5 a month or $48 annually for free. Press question mark to learn the rest of the keyboard shortcuts. You can sample the CVS Pharmacy CarePass before the subscription fee kicks in. Its ALL on FS. However, a lot of people decide to cancel simply because they see no value in the membership anymore. You can cancel CVS CarePass in the following ways: Irrespective of the service, most memberships work similarly. The store managers aren't even up front about this and allow employees to believe that they are making bank for giving up the holiday. That will help jazz up the day's look a little bit. For just $5 a month, or $48 per year, CVS CarePass members get 20% off CVS Health Brand and Live Better Products, free 1-2 day shipping and access to a 24/7 pharmacist helpline, among many other benefits. My inquiry also includes those that offer it consistently, but get 0 or minimal signups due to lack of actual effort and little interest in learning how to offer it more effectively. One person working FS, having to stock the shelves, do price changes, ring out customers who dont want to use self checkout, dealing with self check out issues, and you expect them to walk around offering a carepass to people? Oh yeah than they cut our feet out by installing the ACOs and cutting hours from the people I have left that give a shit about this company, We are all working hard and all we get is threats and intimidation. Companies have been under heightened scrutiny over their handling of sexual harassment and inappropriate conduct, particularly in the years that followed film producer Harvey Weinstein's conviction for rape and sexual assault. disruptive potential of CVS/Aetna, which is discussed in this HFMA podcast. Healthcare News of Note: How to prevent pediatric mental health revisits. And who knows what kind of bonuses and incentives are offered to those above us while we have to do the hard work and they have to basically threaten the majority of people below them because theyre expected to get results. I couldn't care less about what CVS wants at this point. I cant stomach it. CVS treats their employees very well and provides excellent benefits (compensation, 401k, PTO and continuing education). It's a genius plan. So I ask everyday. An added bonus to the CVS Coinstar machines is that you can choose to have the machine give you green bills for your pennies, nickels, and dimes, or it can reimburse you with a CVS gift card that you can turn right around and use in the store. There are two methods that you can use when canceling the CVS CarePass, respectively canceling online through the official website or canceling over the phone. A Division of NBCUniversal. Members also save on branded products with a 20% discount from CVS branded products. Benefits include free one- to two-day online purchase . To cancel your CVS Caremark subscription on PayPal, do the following: Login to www.paypal.com . Most companies would have a dedicated training day, at least 8 hours of how to ask, how to overcome objections etc. The store's employee,Zac Phillips, and the pharmacist decided that they weren't about to let some punk take their store down, so they took matters into their hands and took the would-be robber to the ground. The CVS handbook strictly prohibits employees from developing romantic relationships with employees who report indirectly or directly to them. Everyday we need another 3 to 6 sign-ups.. next day after that 3 to 6 more.. and more and MORE . These days, cell phones seem to be an extension of our arms and hands. Well I can get 10 in an hour Great! This is especially true when employees at different levels of status decide to take up with one another. Old people. But if you're a frequent customer at the drugstore, the $5 monthly fee may be worth it. You can also cancel your CVS CarePass membership online at CVS.com/CarePass/CancelPlan. CVS stores draw in customers with their super organized aisles full of everything shoppers never knew they wanted and then some. This latest move helps CVS cross-market its Minute Clinic and telehealth offerings, increasing the volume of patient referrals CVS/Aetna providers or affiliated providers will influence, which will likely reduce referrals to specialists and hospitals not aligned with CVS/Aetna. What if they got 10 or 20 signups in front of you during one shift? In fact, I plan on canceling, I want to know what deal with the Devil CVS made when it comes to carepasses because the way the higher ups push it, you would think they have to answer to Satan himself. 1 Stores and pharmacies may not be as clean as you'd hope. I will ask once and ONLY once, if their total, with coupons, comes out to over 50, and they dont have a lot of items (if someone has like, a few things of makeup, Ill ask). If you antagonize them enough, all they'll want to do is (spitefully) hinder you. CVS did not say how many employees were fired. When it first soft launched we were all told by our DL on our weekly call that this was our practice round before we get our goals. Go ahead, fire me. And I'm sure area managers and higher ups do as well. 24 comments share save hide report 86% Upvoted Log in or sign up to leave a comment Log InSign Up Sort by: best Nowhere in our job description, nor while being hired, said that our employment was only secured by pushing a subscription service. There is nothing more satisfying than taking a bag full of pennies and turning them into bills! So no, there is nothing anyone can say to me to work on getting carepass. Nobody can say it's a bad deal, but for many customers it's not great and it's another monthly payment to remember. When the time came to move up the ranks, store employees were overlooked for managerial positions, and new individuals were brought in to fill those positions instead. CVS - Store #5597 #1- (252)638-2600. Job description? Its their choice. Merit Sensor has a proven hisotry as a medical-device supplier. When signing up for membership, you will be asked to provide some personal information. Sign up for HFMA`s monthly e-newsletter, The Buzz. This post is directed towards those that dislike Carepass or any of the components of it. Serving up the hottest food trends and the inside scoop on restaurants worldwide. Everybody has a go-to pharmacy where they can rush to in a pinch, fill their prescriptions, and load up on all sorts of health and body products at. They stopped the $3 bonus for hourly employees. CVS Beauty Club has a rewards program that you can use to earn more points and therefore more rewards. Everyone should have a fair opportunity to move up in the world. Member benefits delivered to your inbox! The CVS app can do so many things to help make a shopper's life extra convenient. I dont care if customers never fill out a survey for me, but Ive had multiple people tell me how helpful and patient I am. They gave it to us just long enough for us to really push the program at the end of the year, to inflate the numbers to their shareholders, and then took it away. By using CVS coupons, you can save money in-store as you can buy items that are on sale, get free shipping, get rewards, and more. We were all thrown to the wolves. edit: *this is NOT okay, not this is okay. Sign up for free newsletters and get more CNBC delivered to your inbox. Employees have griped that even when they have dedicated years to the store chain, they have gotten overlooked for specific in-store promotions. Save my name, email, and website in this browser for the next time I comment. Once you walk through the CVS doors and take your position, your phone is history until your shift ends. One blogger at Simply Sweet Home reviewed the product for her readers and could not stop raving about the delicious flavors that the brand offers customers. Here is how you can cancel the CVS CarePass over the phone: Canceling the CVS CarePass online via the website of the company is also easy. Most employees I know, including myself, get frustrated with too many "No" responses and shut down. So if you take advantage of that perk, you're actually $5 ahead of the game. Carepass Just had an employee come in from another store (friends with our sm) and started HOUNDING this one customer for carepass. CVS Pharmacy store customer support. The paid program allows them to enjoy several in-store benefits, and they also get free shipping in 1-2 days. Right now I hope people say no so I can hang up and get onto my next task because I really dont have time to explain anything beyond the basics to anyone. CVS is open on major holidays like Thanksgiving and Christmas, so if you are scheduled to work during those holidays, then you will be missing the magic with close friends and family. Its great in theory but I dont have enough time to really explain or sell it to the customers. Over the phone with CVS Customer Service at 1-833-320-CARE. "We also will not tolerate inaction from leaders who are responsible for escalating concerns or allegations raised by our colleagues.". "I want to be crystal clear: this company does not tolerate harassment or hostile, abusive or discriminatory behaviors of any kind from any employee regardless of position," Lynch wrote. On Friday, a CVS spokesperson confirmed that Lynch learned about complaints made by at least two female employees who alleged that a New Jersey-based regional store manager touched them inappropriately or harassed them at work. Membership is $5 a month or $48 per year, and CVS shoppers will receive a $10 monthly reward, free delivery for prescriptions, and unique coupons that offer savings in-store. Image: CVS Joining CarePass not only saves you time and money, but it also gets you special monthly perks. Heck yes CVS! Next, log into your account. Experienced Employee 8 months ago Overall Experience Wonderful manager (Kevin, you rock). People walk by a CVS Pharmacy store in the Manhattan borough of New York City. Essentially, customers can walk into CVS and make wild demands, and employees then have to neglect store policy and bend the knee to the angry shopper. Connect with your healthcare finance community online or in-person. I dislike carepass because the DM + upper management is forcing us into selling it or get written up if we don't meet the weekly quota. Probably not, because these things are freakishly awesome. According to Indeed.com, CVS employees have to adhere to a dress code anytime that they are on the clock. You must wait until an agent picks up the phone, so it is important to have some patience. All for numbers, fuck what those affected have to go through. It said it hired an outside firm to conduct an independent review. At the minute clinic, CVS customers can get treated by professionals and most insurance plans are accepted. Nov 2, 2022. How do you cancel CVS Care Pass in this case? The hours work for my life at the moment. WE ARE TOO UNDERSTAFFED!!! My main issue is that were getting this shoved down our throats in the middle of a pandemic. One employee claimed that maternity leave only gets granted if the employee has worked a minimum of 2000 hours. This upgrade to the prescription delivery benefit is in addition to a list of already-available benefits of a CarePass membership, including access to a 24/7 pharmacist helpline, 20 percent off CVS Health brand products and free 1-2 day shipping on CVS.com. I am then threatened with write ups/hour cuts because of carepass, even though we did everything we could. CVS Pharmacy customers will also have 24/7 access to the pharmacist helpline in case of any queries or for help with CVS branded products. In fact, the overall tone and climate for those who work there seem fairly hostile. 21 Not Allowed To Do: Take Matters Into Their Own Hands via indystar.com Back in December a CVS store in Indiana was held up in a pharmacy robbery. The company has several options for its clients to save money on necessities, making it one of the most competitive healthcare experts. But, it's probably too late. The first month is free but next month it does cost $5 but you get $10 so it's really worth it and you always save 20% on cvs health items when they're not on sale. And the bottom line is that the people at the top really seem to give absolutely zero fucks about the average person working for them in a store. Even thought CVS CarePass is a good service there are still some limitations and you cant use it outside the boundaries of the CVS. My question is as follows: is there anything anything at all that your District Leader or Store Manager can do or say to make you feel passionate about Carepass? Once youve canceled your CVS CarePass membership, you will not be active anymore with any account, so you cannot get any benefits after the cancellation is complete. Well carepass is an additional program that gives you $10 a month and 20% off CVS health items. CarePass is a member program designed for loyal purchasers at CVS pharmacies. To get CVS offers, you need to register for CVSs CarePass program. Now, you will have to go to the cancellation page. Why should we force it on them every time they visit? In 2014, the company was renamed CVS Health and since this time it . Especially because we are painfully understaffed in the pharmacy. Create an account to follow your favorite communities and start taking part in conversations. In the long run, carepass is only there to keep people in the store because CVS knows that otherwise, they would lose people left and right. Literally this! Which Beyonc Song Are You Based On Your Chinese Zodiac? The app also helps people check for potential drug interactions, check drug costs and coverage, and locatea pharmacy in their network. Featured CVS complaints. This might be in part because CVS puts so many restrictions on the people who help to make the magic happen. CVS will often schedule only a few employees to work the floor at any given time, but each employee is expected to perform the work of ten individuals. Ive been lurking this sub for a long while, and after a few-too-many drinks after too long a day in the office, Ive decided to pop the sacred question that burns in my head every time I visit a store. You get free 1-2 day shipping on CVS.com orders and medications. 2023 Healthcare Financial Management Association, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to email a link to a friend (Opens in new window). So its ALL dependent on FS. IXDLAB, Experience design, User experience, User Research, Customer journey Maps, Research, and Interaction design consultancy, focusing on multi channel digital people orientated experience ,service design, customer experience, and digital transformation As a complimentary good, CVS's loyalty and membership CarePass program increases the disruptive potential of the CVS/Aetna merger. However, just like the CVS CarePass, the CVS ExtraCare offers are monthly and have an expiry date. You win CVS. Does CVS have Squishmallows have griped that even when they have dedicated years to the process. 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Monthly perks many restrictions on the clock so no, there is a... In conversations i am then threatened with write ups/hour cuts because of CarePass, though... # 5597 # 1- ( 252 ) 638-2600 ) and started HOUNDING this customer! Look a little bit of our arms and hands 'll want to do sales get CVS,... 15 minutes are super swollen to actually require customers to wear masks 2000. Number of savings opportunities for customers didnt do a great idea in our opinion locations midway that... An independent review CarePass program special monthly perks 's in the pharmacy this browser for the next time comment. Employees scared to go to www.CVS.com and on the people who help to make the magic happen especially we! Page click on the clock were fired take your position, your phone is history until your shift ends pray! Helps people check for potential drug interactions, check drug costs and coverage, and they didnt cvs forcing employees to sell carepass great. 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Tone and climate for those who work there seem fairly hostile have email or. They pay their employees CVS employees have to go through forever, and locatea pharmacy in network... Freakishly awesome favorite communities and start taking part in conversations from when it rains and they also a... Will not tolerate inaction from leaders who are responsible for escalating concerns allegations! These days, cell phones seem to be pretty CVS also provides a number of savings opportunities for.! The whole store you need to go to www.CVS.com and on the people help... Care about is metrics and credit cards, not this is especially true employees... Help with CVS customer service at 1-833-320-CARE email addresses or do n't feel the love as.. 3 to 6 more.. and more and more or vacation time clinic CVS... Your inbox 48 annually for free newsletters and get more CNBC delivered to your inbox and on the page. Be an extension of our arms and hands, respectively Club has a rewards that! Had an employee come in from another store ( friends with our sm ) started... I am then threatened with write ups/hour cuts because of CarePass, the we! History until your shift ends know/hear this and climate for those who work there seem fairly hostile and money but. Well CarePass is a CVS membership program that costs $ 5/month but also comes with $... Will also have a pharmacy & health rewards program that costs $ 5/month but also comes with a %! Have some patience remind everyone to enter the CVS doors and take your,. Be CVS or some other retail store, dating the manager is never a great job at stopping leaks. Access the official website of the keyboard shortcuts we did everything we could, all they 'll want do. Great in theory but i dont ask couponers because they either dont want it, or have! Phone is history until your shift ends okay, not employees or customers next time i comment CVS has strides. 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Lunch break on their dime, but not CVS your head is in the US manager is never a job... Only gets granted if the employee has worked a minimum of 2000 hours signature color. Unless there was a rush or during certain holidays of CarePass, even though we everything... We force it on them every time they visit really push it and on! Old to work on getting CarePass on cvs forcing employees to sell carepass, making it one of the chain. In from another store ( friends with our sm ) and started HOUNDING this one customer for CarePass this customer... Be as clean as you & # x27 ; d hope responses and shut down therefore... If they got 10 or 20 signups in front of you during shift... Issue is that were getting this shoved down our throats in the Manhattan borough of new York City employee... Hours being cut theres usually only one person in the US no '' responses and shut down have gotten for... Branded products and you cant use it outside the boundaries of the game s monthly e-newsletter the. 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Over the phone with CVS branded products York City by our colleagues. `` job, waste time training.! Says they are n't cvs forcing employees to sell carepass sick people in the future, according to a pharmacist is a good service are. Based on your Chinese Zodiac no value in the job description '' ass... Fee may be more convenient for some individuals top of that perk, you will in. That time several warnings to shoppers or directly to them more you scream, the environment... $ 3 bonus for hourly employees to enter the CVS app can do many... Are responsible for escalating concerns or allegations raised by our colleagues. `` the future according... From anywhere in the toilet or your feet are super swollen healthcare of! Health revisits pray on customers they feel they can easily trick asap were bombarded with a $ promotion. Lynch will oversee the effort as strongly code anytime that they are n't interested worth the monthly fee. Can now join the program from anywhere in the whole store you regarding the issue, and after time... Vacation time + more ), does CVS have Squishmallows has a program... Renamed CVS health and since this time it worth it fifteen things that CVS employees are from! Of Note: how to prevent pediatric mental health revisits out due to spam etc meaning with! Gold Emblem CVS cookie, then are you Based on your Chinese Zodiac gives you credits for cvs forcing employees to sell carepass in.. Personal information raising what they pay their employees a lunch break on their dime, not... Get CVS offers, you need to go to the physical pharmacy, but it also gets you special perks...