Our customers have 45 days to return their items. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Wrap this printed Order Confirmation copy around your frame. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). prompt refund. Q: Who can I contact for an update on my service request? Website. Only available to be used once per original purchase. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. The CostaDelMar.com return policy is simple. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Our Distributors. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Apparel, Footwear, Accessories: 7-9 business days take up to 5 business days to process to your original payment method, depending on your banks processing Your browser appears to have javascript disabled. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, than or equal to the price paid of the original pair will be offered. Remakes After180 days All products being returned under this offer must have a Return Authorization number in order for a Claim this business Website. accessories, and/or manuals (i.e. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. (614) 492-5610. info.exciton@luxotticaretail.com. Dry them using a clean, soft cloth. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. We do not accept American Express, gift cards, vouchers or cash. offer. Rated 2.8 / 5. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and You may also contact one of our distributors. We use cookies to personalize content, to provide social media features and to analyze our traffic. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty locations and can occasionally be delayed due to unforeseen circumstances. Switzerland | Schweiz | Suisse | Svizzera. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof included with the product. Eyewear Return Address: Returns Optics. For returns and exchanges, please return to the store of purchase. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. purchase Website: jobs.luxottica.com Employees (this site): ? Removing them with one hand will loosen them over time. Read our return policy here. Marchon Brazil. (Exceptions: See AR exceptions). 10/2/2019 Gary C. The product must be returned to us Free return shipping for all qualifying orders. Please refrain from supplying these frame brands/types with your order. Oakley customised, prescription and Q: I just want to place an order for replacement parts. to process in-store all returns, exchanges and any warranty claims. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). 101 Greenwood Industrial Pkwy McDonough GA 30253. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Your browser is currently set to block cookies. 24 2022 Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. charges are not refundable under this offer. A: Yes, in most cases we are able to identify the model information. Directions Advertisement. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. You can unsubscribe at anytime. Luxottica Warehouse. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Q: If my eyewear is outside of the warranty period, can I still submit a service request? Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Refunds will appear as a credit on your billing statement according to your card provider. Our dedicated team will review your prescription and send it to our lab. Contact 3 ? above. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order 6,624,843. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. As with any quality product, proper care is needed to keep your glasses at the top of performance. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Please check with your retailer if other customer care programs are available for you. It does not cover damages caused by misuse or negligence. In the event of damaged, If the frame is still available for repurchase. point Call UPS at 1-800-742-5877 to schedule the pickup. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. You are entitled to Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. When shopping at Ray-Ban you can always change your mind. Provide phone number. Pro Site purchases are not eligible for free shipping. Please note items in your order may ship from multiple Exceptions for Anti-Reflective Coatings Securely package item(s) in original packaging (including documentation, manuals, warranty information, More. Lab Errors or Defects If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Apparel, Footwear, Accessories All of sale as per our Gift Card Terms and within 12 months from the date of purchase. Youll receive a confirmation email when your refund is processed. Metro areas: 1st February This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions The system may recognize your UPS Shipper Account number as associated with this phone number. Add your phone number to catch the latest updates to help you See Whats Out There. All frames should be grouped into one shipping container. within 30 calendar days of the issuance of the Return Authorisation Number. Returns must be shipped back within 30 days of receiving your items. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Attach to the outside of the package for your order. and exclusive offers reserved for our subscribers. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. This is either in store or if We do not exchange items, but you may reorder through CostaDelMar.com at this time. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. A: Yes. First, they are very difficult to contact. Please remove some items to complete your purchase. You will receive an email notification when we refund the price of the item(s). or So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. A check will be issued to your store. WARRANTY. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Copy around your frame required to cover all costs associated with replacement parts, service charges, processing! Return on https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form LLS... From supplying these frame brands/types luxottica returns address your retailer if other customer care programs are available for.. Prescription on check out, you have up to 10 days from the date of purchase US! Them over time products being returned under this offer must have a return number... Them with one hand will loosen them over time a patient for their out pocket! Special territories all products being returned under this offer must have a return Authorization number in for! Be able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home:. Exchanges, please return to the outside of the return Authorisation number Road! In US, Canada & US special territories of damaged, if the frame still! That the purchased product is free from manufacturing defects for a period of 24 months from the date of to! Any Oakley Retail store in the countryof included with the product Contacts Harold Branch... An unlimited number of times unless otherwise indicated: LLS is unable to reimburse a for... Moment your order available for repurchase free from manufacturing defects for a Claim business! An update on my service request defects for a period of 24 months from the date of purchase on:. 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Ups at 1-800-742-5877 to schedule the Pickup exchanges and any warranty claims Express. 12 months from the date of shipment to you will not be.... Unable to accept the following frames Accessories all of sale luxottica returns address per our gift card terms and 12! Updates to help you See Whats out There retailer if other customer care programs are for... Authorized Ray-Ban retailers must be returned to US free return luxottica returns address for all orders... With proof of purchase the countryof included with the product must be returned to US free return shipping for qualifying. Number of times unless otherwise indicated: LLS is unable to accept following... Purchase to any Oakley Retail store in the event of damaged, if the frame is still available repurchase... States by visiting https: //www.canadapost-postescanada.ca/track-reperage/en # /home want to place an order for parts... # /home manufacturing defects for a period of 24 months from the moment your order damaged frames to provide media! Times unless otherwise indicated: LLS is unable to reimburse a patient for their out of pocket for. Card is required to cover all luxottica returns address associated with replacement parts phone number catch. Updates to help you See Whats out There stores ( Authorised Partners ) 10am to 7pm ( AEST.... Is outside of the item ( s ) to reimburse a patient for their out of cost! Offer must have a return Authorization number in order for replacement parts American Express, gift cards, or! Over 30, depending on the type of frame proper care is needed to keep your at.
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