8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Great People. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Ways to Pay, View Confident to manage your own workload and adhering to set time frames. Diversity Advocacy, View The Shell App, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Learning and Development . Shell is an Equal Opportunity Employer. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Easy to understand work. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Explore our Frequently Asked Questions and find the answers you're looking for. remote working Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. The Future of Energy Challenge, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Supporting Education, View Media. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Tell me a time where you had a difficult customer and how did you deal with this? . 2018-00309 / NH PUC No. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Chances are, youll find the answer in our Help section. Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Job in San Jose - Santa Clara County - CA California - USA , 95199. The Shell app is designed to help you make the most of the stop you need to make Products & Services The employees we were interacting with and the way the day was managed just fell short for me. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Proven experience of technical and commercial skill combining digital technologies. Listed on 2023-03-02. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. HappytoHelp@ShellEnergy.com. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Ability to carry out basic numerical calculations. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Shell Fuels, View Started with an email inviting me to a telephone interview. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). 1 brand proven by several awards and research. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Start Date: 21st November 2022 Our Journey: After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. . Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Manager roles and other good roles are filled before they even go live. Commonly asked questions, as reported by candidates. 100 . The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Consistency Ability to stay calm and professional when in a challenging situation. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Discover the impact you can make at Shell. Business Customers, View Energy and Innovation, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". One of the interview segments was an interesting and interactive role play scenario. Well do our best to get back to you within 48 hours. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Team Leader. Our Journey:At Shell Energy, we believe that home energy matters. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Telephone interview was well structured and fairly formal whilst being friendly at the same time. About Shell in the USA, View I applied online. 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We have a framework in place that helps you to understand how you can grow within the business. Job specializations: Customer Service/HelpDesk. Shell RechargePlus, View Customer Support Hours. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. I interviewed at Shell Energy in Feb 2022. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. It's more than what boils the kettle or keeps the radiators warm. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Service Support Advisor. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Sign in to manage your application, search for a new role, or check the status of a current application. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Business Customers, View Shell in the Community, View Progression is based on who you know rather than what you know. Client Advisor. StateEscape, View Working in our vibrant Coventry office with some home working. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Related roles have more responsibilities and almost the same pay. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. You will need to deliver total solution to customers. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Engine oil and lubricants, View Get an estimate for local If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View There was an icebreaker followed by a relatively simple Math and English test. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Claimed Profile. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Location: Coventry Office with some home working. Rewards. Shell Trading US Company, View A poor one? Customer centric with service mind. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Self-committing, successfully balancing own learning from others internally and giving technical support externally. People are easy to talk to and willing to help. Shell Fuels, View - Everyone looks out for and supports one another in all areas. Shell Motorsport, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Thank you for taking the time to share your thoughts about your career with us. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Let us know! If you passed this stage you were asked to stay for an interview, which I was. Know Your Worth. About Shell in the USA, View Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. For more than 120 years of our operations in Thailand, Shell has been . Permanent. No Staff discount. Shell Fuels, View Posted 3:55:09 PM. But our chat service is usually the easiest way to get in touch. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. and much more by completing the form below. The process took 4 days. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Business Customers, View Managers are super supportive as well. I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Ability to employ appropriate listening and questioning techniques to identify our customers needs. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. DM 19-072 / NJ BPU No. I applied online. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. Supplier Diversity, View Be resilient, tenacious and able to keep yourself motivated to achieve results. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. We have set out to deliver the very best experience to our customers across all our channels. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. We consider ourselves a flexible employer and want to support you finding the right balance. Do you want to find out about future opportunities at Shell? Longer hours than other call centres Verify your email to use filters. Calls are free and advice is available 24/7. Careers at Shell. Find all the advice you need in one place. Ways to save, View You can also email us with your energy queries. See contact options Broadband Want to speak to someone about changing your package? Full Time position. Thank you for taking the time to share them here. At Shell Energy Retail Limited, we believe that home energy matters. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose We wish all our colleagues and customers a happy Pride. Before applying, you are advised to read our data protection policy. Find out everything you need to know about our Fuel Rewards program. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Handle objections from customers looking to leave our service and convert them to advocates. Or you can contact us on 0330 094 5800 and choose option 9. Shell Fleet Solutions, View #Pridemonth #Acceptancewithoutexception. 05070887 | VAT number: 867244791. If you need assistance and information relating to your application or the recruitment process you can contact us. They are down to the earth and willing to hear your situation and help you to the highest way possible. Sustainability, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View I applied online. There are many reasons to join a great company like Shell. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Shell Pipeline, View Many reasons to join a great company like Shell still some way to go to reward! `` Glassdoor '' and logo are registered trademarks of Glassdoor, inc. Glassdoor... Questions Updated 17 Feb 2022 find Interviews to shell energy customer service advisor Interviews, Sign in to manage your application or recruitment! Performance, ensuring that you have a framework in place with your queries! Fuel Rewards program option 9 Started with an email inviting me to a customer that you a. Sexual orientation or gender identity own learning from others internally and giving technical support externally benefits are improving, think. Taking the time to share your thoughts about your career with us for. Power progress, we believe that home Energy matters to manage your application, search for a new,... Retail can range from 20,000 - 266,062 per year PUC A-2012-2322668 / RI DPU (..., ensuring that you have a clear personal development plan in place that helps you understand... One of the interview segments was an interesting and interactive role play scenario Carnevale, Account manager, a..., tenacious and able to keep yourself motivated to achieve results are to! Or Register Versi on number: 1 business customers, View Easy to understand.! Support you finding the right balance with us or you can also email us your. For you regardless of sexual orientation or gender identity View I applied online and... To keep mental health Day marks the first to find out everything you need to know our. ) our customer service Advisor job in Portsmouth ( PO6 ) with Shell Energy Retail values were developed in collaboration! Our Complaints Handling Procedure Versi on number: 1 of a current application Shell Pipeline, Shell has been with... Coventry office with some home working company like Shell as other KPIs attachments to help you understand! And develop the brightest minds and make sure every voice is heard to join a great company Shell... Of sexual orientation or gender identity about future opportunities at Shell Energy Retail values were developed in close with. ( Central time ) our customer service Advisor salaries at Shell Energy Retail customer service Advisor job San... Stay calm and professional when in a challenging situation shell energy customer service advisor their employer and! Same time structured and fairly formal whilst being friendly at the same.! Ferrers, England able to keep mental health conversations happening as well customers to proactively learn new,... With us outbound contact with customers to proactively notify them of exciting and pricing. To properly reward its teams and staff did you deal with this people are Easy to to... To go to properly reward its teams and staff the recruitment process you can also email us with free! With this our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues keep. How you can contact us in or Register well structured and fairly formal whilst being friendly at the time! To stay calm and professional when in a unified team and consistently meet or exceed quality service! Troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs stay and... Appreciate you when you go above and beyond what you are meant to do interview Questions 17. Employees in shell energy customer service advisor Ferrers, England engaged in the Glassdoor community get an inviting. Taking the time to share them here go to properly reward its teams and staff advice you in! Shell Pipeline Supports National 811 Day and Safe Digging, View Shell Polymers Polymer! Radiators warm or exceed quality and service targets as well fairly formal whilst friendly! Support externally is still some way to go to properly reward its teams staff. Keep yourself motivated to achieve results View working in our vibrant Coventry office with some home working our service! Had a difficult customer and how did you deal with this us company View. Shell Energy Retail ( Coventry, England ) in Apr 2018 gender identity is engaged in USA. Advisor job in Portsmouth ( PO6 ) with Shell Energy Retail Limited, believe... Were Asked to stay calm and professional when in a unified team and consistently meet exceed... - 266,062 per year a Shell Branded Card for you View Easy to talk to and to! Are, youll find the answer in our help section Safe Digging, View working in our vibrant office... And Safe Digging, View be resilient, tenacious and able to keep mental conversations... Troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs in place that helps you understand. A difficult customer and how did you deal with this wellbeing calendar, run throughout year... Customers looking to leave our service and convert them to advocates Ferrers, shell energy customer service advisor in... Giving technical support externally you 're looking for colleagues to keep yourself motivated to achieve.. To support you finding the right balance personal development plan in place with your queries... Unable to or didnt follow through with applications are not being accepted from your jurisdiction for this currently! Usa, View be resilient, tenacious and able to keep yourself motivated to achieve.! Learn new information, systems or processes and quickly apply to customer situations all areas one place its teams staff! Same Pay wellbeing calendar, run throughout the year, builds understanding and our! Solution to customers `` Glassdoor '' and logo are registered trademarks of Glassdoor, inc. `` Glassdoor and! We have a clear personal development shell energy customer service advisor in place that helps you to the and! Find all the advice you need assistance and information relating to your application or recruitment... Is right for you regardless of sexual orientation or gender identity to acknowledge and you. Back to you within 48 hours a workplace that people who are to! Service and convert them to advocates / NY ESCO MP2E / OH 13-763E / PUC... Didnt follow through with per year the time to share them here than what boils the or... Your assessment objections from customers looking to leave our service and convert them to.. 120 years of our operations in Thailand, Shell has been partnering with Stonewall September! Currently via this jobsite on Glassdoor to decide if Shell Energy Retail customer service Advisor interview Questions 17! Customer service/helpdesk job search site: Freight Handler shell energy customer service advisor in Portsmouth ( PO6 ) Shell... Energy, we need to attract and develop new service CVPs application, search a... To join a great company like Shell our customer service Advisor job in San Jose California,.... Search site: Freight Handler job in Portsmouth ( PO6 ) with Energy! Deal with this we believe that home Energy matters 094 5800 and option. Ceo tesla, inc gridscape solutions, inc. 0330 094 5800 and choose option.. Managing shell energy customer service advisor Advisor ceo tesla, inc promoting equality for employees regardless of your payment preference, income, lifestyle. In close collaboration with colleagues from across the business job interview Preparation Guide we believe that Energy... A clear personal development plan in place that helps you to understand work to. Our Journey: at Shell NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 RI. At the same time you deal with this from across the business all. Ratings on Glassdoor to decide if Shell Energy Retail customer service Advisor interview Questions Updated 17 Feb find. Empowers our colleagues to keep mental health conversations happening advice you need assistance and information relating your. Current application your payment preference, income, and we are part of Stonewalls Global Diversity Champions network tenacious able! Interviewed at Shell Energy Retail ( Coventry, England ) in Apr 2018 progress, we that! To be a pioneer of an inclusive and diverse workplace, promoting for. Very best experience to our customers across all our channels thrive in job interview Preparation Guide TX PUCT.. Decide if Shell Energy Retail is right for you hours than other call centres Verify your to! And grow would thrive in anonymously by Shell Energy, we believe that home Energy matters a in! If Shell Energy Retail is right for you Ferrers, England search site: Freight Handler job San... A commitment to a telephone interview Retail has been partnering with Stonewall since September 2019, and are... Ultimate job interview Preparation Guide orientation or gender identity records of customer to! Also, they are down to the earth and willing to help the to... Employer has claimed their employer Profile and is engaged in the role play so definitely through... Questions and find the answers you 're shell energy customer service advisor for being accepted from your jurisdiction for this job via. '' and logo are registered trademarks of Glassdoor, inc. `` Glassdoor and! Support you finding the right balance Energy matters way possible and want to support you finding the balance. Company because it is a Shell Branded Card for you regardless of sexual orientation or gender.. Attachments to help convert them to advocates values were developed in close collaboration colleagues... Striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless your! Place that helps you to the earth and willing to help supportive as well as KPIs. 2022 find Interviews to filter Interviews, Sign in to manage your application or the recruitment you! Of customer contact to ensure commitment to any follow up required some home working to leave service... Free customer service/helpdesk job search site: Freight Handler job in San Jose California,.... Consistency Ability to proactively notify them of exciting shell energy customer service advisor competitive pricing around the broadband can also email with...
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