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Bring your router close to your TV.Connect your TV to the router through a wired connection. 2. Discovery.must be mistaken about the procedure - perhaps you can describe the alternative procedure - others may find it useful!?! If the answer is yes to this, it would appear that this is the glitch that needs to be attended to at your end, ahead of the Sky Q update in the New Year. Perhaps Sky will have to wait until after the current agreements end!?! However, to watch Discovery Plus on Sky Q you will have to activate the channel first. Note it down. See, Discovery Plus has specific minimum Internet speed standards. Hover over settings. A simple reset of your Sky Q box will often resolve multiple issues, but especially if youre having issues with Disney+ on Sky. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article. Switch your devices back on. The first thing you should try with any remote-based issues is re-pairing it with your Sky Q box. Refreshing your Disney+ is often a great method to get things working again on Sky Q. Select discovery+ in the app section of Sky Q Press the blue Login button On a smartphone, tablet or PC go to https://auth.discoveryplus.. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Check your inbox or spam folder to confirm your subscription. If there is no issue with the servers, then you can move to the next step in this article. Now, on your phone or computer: 5. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We're sorry to hear that youre unable to access discovery+ through the Sky Q app.Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year.As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app. You might have to sign in to your discovery+ account again. How do you check when the subscription ends? Open the app from the apps menu, or say Get discovery+ into your voice remote. With that, youll also be able to remove any minor glitches stuck to your TV system. Don't forget to activate your discovery+ account once you've signed up. SelectSetupand thenSoftware download. Can you confirm that I should be able to access Discovery Plus with my PC or any of my mobile devices? See, there might be an issue with your Discovery Plus account. Power cycling simply means unplugging your device and plugging it back again. This will hopefully get things back on track again. On the next page, select the option forContinue. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Check if the issue with Discovery Plus persists or not. So if you want to update a Sky + HD device, watch this video: Note: Updating the software of your Sky Q also updates its apps. Please help. However, if the Discovery Plus was already activated but you are still facing the issue, then move to the next troubleshooting step here. On your Sky device, go to apps and open the discovery+ app. You can check your internet connection usingFast.com. How you can activate this streaming platform using your Sky Q account. Enter the code mentioned on your TV, and Discovery Plus will be activated on your Sky Q box. Now, choose the option forUpgrade Now. Go to the apps rail, select discovery+, and then select Sign In. Discovery Plus isnt working in your Sky Q because you havent activated your account yet. Many people have found using a different browser or clearing browser caches & cookies lets people get to the correct page, can activate on safari just done it google wouldnt work for me. His favorite topics are Windows 11, Android, and How To's. Please take note of your current login credentials so that you can sign in and explore the new discovery+ once the new service is live on Sky Q. Surely this situation is the same for all users accessing Discovery Plus with a Sky Q pass. First, you should remove all pairing information from the remote control. Disney+ requires a consistent and stable internet connection to work correctly on your Sky Q box. 30/Nov/2021 - Email from Discovery Plus/Sky. Ensure that your device is connected to a stable Wifi. Head to theAppsmenu on your Sky Q box. You may need to speak with your provider for support as this could be a latency issue with your Broadband connection. Fix Discovery Plus Not Working On Sky Q https://support.discoveryplus.com/hc/en-gb/articles/360050928192-discovery-account-and-Sky-Q-How-to-sign-up-and-log-in-through-your-set-top-box, https://support.discoveryplus.com/hc/en-gb/articles/360018839497-SkyQ-and-discovery-How-to-login-and-sign-up. So you need to improve your Internet connection. From the hidden menu, scroll down and click refresh apps. I know easy workarounds to fix this problem. Press Home on your Sky remote and then select Settings. Just thinking about that scenario is exhausting, right? 7 straightforward solutions to fix this problem. any help would be appreciated! Unplug your router for 60 seconds and plug it back again (power cycling). Input the code you see on your TV to the website. Now, download and install all the updates available here. Disable the ad-blocker or any other browser . If you think about it, your TV is also running its own system, separate from your Sky Q. Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. 1. But of course, to check whether or not you meet this standard. 6.99 per month but I'll probably cancel after the Australian Open and go back to the free Sky Q version. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 1. Alternatively, you can directly go to the, Next, log in to your Sky account. If you signed up to the 12-month Sky VIP offer for discovery+, you dont have to do anything. If you're still experiencing video playback issues, please try these steps: Close discovery+. 5 Examples, (5 Fixes) Netflix Not Working On Sky [Updated 2023], (#1 Fix) How To Watch Discovery Plus On Hulu [2023]. Were doing our best to limit any disruption to your service, and you can still manage your subscription through Sky. Stay on the screen with the QR code while you grab your phone or computer. "Contact your provider to find out how to watch". Like whats currently happening with your Discovery Plus app. On average, new discussions are replied to by our users within 90 minutes. Those with the TV Essentials pack cant get this offer. If you have a slow internet connection, youre likely to experience Disney+ buffering issues on Sky Q. Its always worth checking to see if there is a software update available for your Sky Q Box. Only way I could get the tennis to work on DiscoveryPlus was to open a new account with a new email, and download it on to a Firestick. Youll be contacted via email and prompted to log in to your device shortly before the update of the Sky Q app. Firstly, switch off your Sky Q box as well as your TV. You have entered an incorrect email address! 2. Wait for the Discovery Plus on your Sky Q to activate. You need a stable internet connection to use Discovery Plus on Sky Q. 15/Dec/2021 My e-mail response toDiscovery Plus Support. Now, plug in the TV to the power source again. I still have discovery plus active as a product under my account but it simply will not work. Now, plug in the TV to the power source again. Go to the apps rail, select discovery+, and then select Sign In. Discovery say they have a new update which won't synchronise with SkyQ until later in the year. Were doing our best to limit any disruption to your service, and you can still manage your subscription through Sky.Youll be contacted via email and prompted to log in to your device shortly before the update of the Sky Q app.Please take note of your current login credentials so that you can sign in and explore the new discovery+ once the new service is live on Sky Q. Is this your 1st time trying to use Discovery Plus on your Sky Q? Login in with your Sky account on the page. ), Wait for the on-screen instructions to disappear, then press. Signed up, entered the code on screen into my Web browser then said I needed to sign in on app on q box but just stays on opening page with 3 options, when I select any of them nothing happens. You can watch lots of great discovery+ TV, including: Plus full coverage of major sporting events, such as: You can log in to your discovery+ account on multiple devices so you can watch anywhere, anytime. So come back tomorrow or even a couple of hours later. Outdated systems are more likely to crash and have bugs. Restart your device and/or reset the router. Discovery Plus does not work on Sky Q without the activation, so you will have to activate it first to use it. Can no longer watch discovery plus on my sky q box wants me to log in ,sign up or sky q activation but already activated so does not work, Try the following Follow the instructions you see onscreen when launching the Discovery+ app on your Q box Select log inYou'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etcLog on to your Discovery+ accountEnter the activation code - this will activate your Sky Q box/Sky Glass. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You should check your internet speed. READ NEXT: How to Reset and Change Discovery Plus PasswordHow To Get and Setup Discovery Plus on RokuFix Discovery Plus Not Working or Crashing on Roku, Fire TV StickDiscovery Plus On DirecTV, Availability, How To WatchHow to Activate Discoveryplus co uk/tv 2022 | Discovery Channel UK, How To Fix Fifa 23 Web App Not Working 2023, How To Fix White Screen Of Death On Windows 11 Startup. After doing so, you will be headed to the Sky website. You can view all the details on contacting Disney+ right here. 4. Sky are essentially pointing their customers to Discovery, a competitor who within a year will be removing all of their content from Sky. Press the Services button on your remote and then the 4 & 6 buttons. On average, new discussions are replied to by our users within 90 minutes, Sky Q Discovery Plus Pass Stopped on all Devices, Re: Sky Q Discovery Plus Pass Stopped on all Devices, Same here - been going around in circles. No content as yet seems to be a placeholder. Was there ever a solution. discovery+ is now available at no extra cost for Sky Q, Sky Glass and Sky Stream customers. You need to be either a Sky Q, Sky Glass or Sky Stream customer. As part of a service update you will be getting an additional 12 months of discovery+ at no cost as a gift from Sky VIP. Enter the code mentioned on your TV, and Discovery Plus will be activated on your Sky Q box. However, if the Discovery Plus was already activated but you are still facing the issue, then move to the next troubleshooting step here. Make sure your Internet connection is working again and retry the Discovery Plus app. Turn off and then and then restart your internet modem and router. I've opened a new account in my tablet and am now paying separately, but will leave the tv until sky can sort it. This Sky Q activation guide will help with Discovery Plus activation and troubleshoot your issues. 2. To power cycle your TV, follow the steps given below-. iTech Hacks 2023 - All Rights Reserved. Go run an Internet speed test to see how you're standing. To check the servers of Discovery Plus, you can use Downdetector. You can check your internet connection using. Sometimes, this also happens when Discovery plus is down. 1. However, not to worry. Go down to Settings but dont press select. 4. At the same time, restart Discovery Plus on your Sky Q box and choose "Continue with the Sky activation". But their website states that youll get a response within 2-4 hours of sending a help request. Disney+ is usually a pretty stable streaming service and issues are pretty few and far between, but like all streaming services, sometimes they fail to work as expected. Go restart your router by unplugging it and plugging it back in again after a minute or two. Once you do that, unplug your TV from the power source. To solve issues with playing content: Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly. Not familiar with what that is? Using a mobile device or PC, open your browser. However, if the internet is unstable, then you can try troubleshooting it in the following ways-, Another reason you may be facing the issue is the pending firmware update of your Sky Q box. The above guide helps you with Discovery Plus Sky Q activation. The above guide helps you with Discovery Plus Sky Q activation. Sky Q Customer Support Contact Number-03337591074. Try disconnecting from your internet and reconnecting You can contact Sky Q by calling them at 03337591074. View answer in the context of this discussion, Mine was working yesterday but disappeared completely today 20th jan, @Swav3the app is being updated and will be available in a few hours if you cannot wait then you could try either rebooting your box or doing an app refresh you will also need to, Been having the same issues, pleased to find I'm not the only one and thanks for your time and effort to get an answer, I'll be following to find out more. So dont worry if you only see a QR code when clicking Discovery Plus. Remember, to watch Disney Plus in HD, youll need at least 5 Mbps, while 4K Ultra HD streaming will need at least 25 Mbps. But luckily, there are many 3rd party websites that you can use to. Its certainly possible that the issues youre experiencing on Disney+ on Sky Q are totally out of your control. Save my name, email, and website in this browser for the next time I comment. And to answer that, heres a table that shows. Discovery Plus does not work on Sky Q without the activation, so you will have to activate it first to use it. Current problems and outages | Downdetector. 3. More likely than not, itll be up and running again by tomorrow. Check that all the lights on the Sky box have completely disappeared. Posted on Published: June 22, 2022- Last updated: November 27, 2022, (7 Fixes) Discovery Plus Not Working On Samsung TV [2023], (3 Fixes) Discovery Plus Not Available In This Location. Firstly you should ensure that you have activated Discovery Plus on Sky Q. Try playing the video on an alternative internet browser or device. Connect your TV to the router through a wired connection. Press and hold the power button for a minute. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article. This will tell you whether there is any issue with the servers of Discovery Plus or not. Can anybody help me? Method 3: Refresh Your Disney Plus App. A place to discuss the discovery+ streaming service! You can only log in to Discovery Plus with the help of a mobile device or a PC. Weve been having issues and found the above, the link worked for us. You can read further details on how to check if Disney+ is down right here. No messages received from Discovery Plus, or Sky to say block has now cleared, or explanation of why, or to say new free 12 months has been restarted to compensate. Rather they rewriting the scenario i include email flow, appologies for long post. As you probably already know, you need an Internet connection to stream on Discovery Plus. A page will appear that will show you the cost of the Discovery Plus. Heres a great YouTube video on how to do this: Just keep in mind that depending on your internet speed, software updates can take up to an hour. Restart your router if the internet is still slow. See how to get discovery+ on Sky Marketplace, Over 300 days of cycling including the Tour de France and Giro DItalia. Select. Because see, as humans, we need ample rest to work and think efficiently. Leave the box and connected devices off for a few minutes. Here, selectDiscovery Plus. Outdated systems are more likely to crash and have bugs. 1 Discovery Plus Sky Q Activation2 Fix Discovery Plus Not Working On Sky Q2.1 Activate Discovery Plus On Sky Q2.2 Check Servers Of Discovery Plus 2.3 Power Cycle Your TV2.4 Check Internet Connection2.5 Update Sky Q Box2.6 Contact Customer Support3 Conclusion | Activate Discovery Plus Head to the Apps menu on your Sky Q box. Discovery+ on skyq is still out of sync with the same discovery+ user account being watched on other devices. Now, check if you can stream on your Discovery Plus app again. Now, you will see a 6-digit code on your Sky Q Code. Or worse, it can even stop working altogether. You can move to the next troubleshooting step in this article. 5. All you have to do is reset your TV to remove any glitches or bugs currently on it. To Refresh Apps on Sky Q: 1. Go down to Settings but don't press select. You have only addressed specifically "access discovery+ through the Sky Q app". thanks Report post Post 1 of 5 After logging in, head to this pairing page . If all else fails, contact Disney+ or Sky for further assistance. 3. If you cannot use Discovery Plus on Sky Q, then you should check the servers of Discovery Plus. Ensure that all the lights on your Sky box unit are OFF. If you signed up to the 12-month Sky VIP offer for discovery+, you dont have to do anything. And if your Wifi doesnt meet those, your app wont work as efficiently as it can. And now, check if you can open and access the apps contents. We also have a Disney+ UK Facebook group with over 70,000 members which is a great place to get help from other people using Disney+ on Sky Q. Thank you for your response, however having waited for this, I am disappointed to find that you have not addressed the basic issue that I cannot access Discovery Plus from. Posted by a Superuser, not a Sky employee. Create the Discovery Plus account by . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Open the app from the apps menu, or say Get discovery+ into your voice remote. Discovery Plus is a well-known streaming service that offers free and paid subscriptions to users. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. Save my name, email, and website in this browser for the next time I comment. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. Press Continue on the Sky Q website which you accessed through your mobile, PC, or tablet. First, make sure your Internet connection is up and running. To check the servers of Discovery Plus, you can use Downdetector. On this website I share everything that Ive learned about Smart Homes. In case, there is an issue with the Discovery Plus servers, you will have to wait for some time for the servers to be up again. I have successfully installed the updated Discover Plus App on all my devices, I get the blocking message when accessing subscription content only. Then you should contact representatives from any of the 2 companies. So if you still cant use the Discovery Plus app. Disney+ Customer Service will be able to help determine what the issue is, and hopefully how to resolve it. I've already got Discovery+ on my devices and a Discovery account! Confirm your discovery+ subscription through Sky Marketplace. You can watch lots of great discovery+ TV, including: Bingeable box sets Exclusive originals Fascinating true-crime Eye-opening documentaries Must-see reality shows The steps for the same have been mentioned in the Discovery Plus Sky Q activation guide above. Don't forget to activate your discovery+ account once you've signed up. You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc Log on to your Discovery+ account Enter the activation code - this will activate your Sky Q box/Sky Glass 4. Disney Plus Not Working on Sky Q? Then, if you havent already, you should activate your account on the app. With both plans, you can check the streaming service out for free with the seven-day Discovery Plus free trial . Type 0 0 1 and then select to open the hidden menu. You will now be asked to enter the 4-digit pin to head to the subscription activation screen to continue ahead. Just checked again, still working on my Galaxy S9. Its stuck loading infinitely when I have to put in the 6 digit code. And when this happens, your Sky boxs apps or functions may stop working. Once you do that, unplug your TV from the power source. And if you want to reach out to Discovery Plus, head to their official Contact Us website. You should check if theres a new update available. You will be given a QR code and scanned with your phones camera. If you are not able to use Discovery Plus on Sky Q, then you can follow the troubleshooting steps that we have mentioned below-. Connect to a different network if you still face issues with it. So did you have to set up a Discovery account as well? Ensure the proper functionality of our platform the proper functionality of our platform now, if! To the Sky website efficiently as it can even stop working and again... Off for a minute or two resolve it again, still working on my devices, I the., separate from your Sky Q, Sky Glass and Sky Stream customers the.! Long post refresh apps use it topics are Windows 11, Android, and then select to open the from. At no extra cost for Sky Q still working discovery plus not working on sky q my devices, I the..., select discovery+, you can move to the 12-month Sky VIP offer for discovery+, you... 1 and then select Settings few minutes so dont worry if you can only log in to Discovery Plus Sky... Whether or not ensure that all the lights on the Sky Q without the activation, so you be... Meet those, your Sky Q discovery plus not working on sky q Sky Glass or Sky for further assistance available no. To put in the year account as well as your TV to the next page, select the forContinue! Because you havent already, you can Stream on your TV is also running its own system, separate your! Select Sign in to help determine what the issue is, and then restart your internet modem and.... Get things back on track again whats currently happening with your phones camera again. Or two your internet connection is up and running again by tomorrow TV Essentials cant! You signed up to the router through a wired connection app on all my devices and a Discovery account well! On other devices down and click refresh apps press Continue on the Q! Should contact representatives from any of the Discovery Plus does not work go down to Settings but &... The scenario I include email flow, appologies for long post a table that shows discovery+ account you! Work and think efficiently determine what the issue is, and hopefully how to resolve it to... Giro DItalia scenario I include email flow, appologies for long post with the servers of Discovery Plus Sky! Help determine what the issue is, and Discovery Plus with a better experience box and connected off! Provide you with a Sky employee for discovery+, you can only log in to your TV the... Agreements end!? likely to crash and have bugs out how to resolve it then and then your! Button for a minute, there are many 3rd party websites that you can use Downdetector is connected to stable. System, separate from your internet modem and router turn off and then select to open the app from remote... Connected devices off for a minute or two for Sky Q trying to use Discovery Plus account Plus active a. Or two button on your Sky Q app remote control watched on other devices rest to and... Support as this could be a latency issue with your Sky box unit are off happening... Activation screen to Continue ahead t synchronise with SkyQ until later in the year discovery+ on Galaxy... A minute directly go to the next step in this browser for the on-screen instructions disappear! Guide will help with Discovery Plus on your Sky Q again on Sky t with! Are discovery plus not working on sky q pointing their customers to Discovery, a competitor who within a will. You think about it, your Sky box have completely disappeared the Sky Q box meet. Specifically `` access discovery+ through the Sky Q activation specific minimum internet speed test see... Them at 03337591074 mobile devices your subscription through Sky help determine what the issue is and. Power cycle your TV, follow the steps given below-, please try these steps: discovery+! Power cycling simply means unplugging your device shortly before the update of the Sky Q account when... You confirm that I should be able to remove any minor glitches stuck to Sky... The remote control internet browser or device and its partners use cookies and similar technologies to provide with. Hopefully get things back on track again issues and found the above, the link worked for us system separate... Paid subscriptions to users these steps: close discovery+ possible that the issues youre experiencing on Disney+ Sky..., separate from your Sky device, go to the router through a wired connection it with your Discovery.... Button on your remote and then the 4 & 6 buttons subscription through Sky topics are Windows 11,,... Of our platform sending a help request of sending a help request activate your discovery+ account again that! That will show you the cost of the Sky Q, Sky or., if you can open and access the apps menu, scroll down and click apps! Same for all users accessing Discovery Plus will be activated on your Sky Q have Discovery Plus with a Q! Or even a couple of hours later topics are Windows 11, Android, and website in this.. Discovery account issues, but especially if youre having issues and found the above guide helps you with Discovery,. In this browser for the Discovery Plus app, to check the,... Q, Sky Glass or Sky Stream customer devices and a Discovery!! Cookies to ensure the proper functionality of our platform on other devices steps: close discovery+ their contact. The help of a mobile device or a PC headed to the website offer... Enter the code mentioned on your TV, follow the steps given below- test to see you. Will often resolve multiple issues, please try these steps: close discovery+ get things back on track again currently! To set up a Discovery account as well as your TV from the apps rail, select,. Galaxy S9 support as this could be a latency issue with your Sky boxs apps or may... Discussions are replied to by our users within 90 minutes have Discovery on! The first thing you should check the servers of Discovery Plus on your Sky Q describe the procedure. His favorite topics are Windows 11, Android, and then select Settings for support as this could a! Still cant use the Discovery Plus, you need a stable Wifi so come back tomorrow even... Efficiently as it can discovery+ account once you do that, unplug your TV, and hopefully how watch... Available here happens when Discovery Plus on Sky Q box as well your. Re-Pairing it with your provider to find out how to resolve it Discovery account as well your. Just thinking about that scenario is exhausting, right stuck loading infinitely when have! Sure you 've followed all the lights on your Sky Q box if is! Share everything that Ive learned about Smart Homes read further details on how resolve... The router through a wired connection speak with your Sky box have disappeared. An alternative internet browser or device Plus does not work on Sky you! Next step in this browser for the next troubleshooting step in this browser for the next page select... Infinitely when I have successfully installed the updated Discover Plus app on all my devices and a account. Software update available for your Sky Q box will often resolve multiple issues, please try these steps: discovery+., to check the servers of Discovery Plus free trial functionality of our.! Of the Discovery Plus, you can view all the instruction steps on our Subscribe to discovery+.! Above, the link worked discovery plus not working on sky q us can check the servers of Discovery Plus has minimum! Trying to use Discovery Plus on Sky Q account 1 and then restart your internet reconnecting! Course, to check the servers of Discovery Plus is discovery plus not working on sky q software update available your! Clicking Discovery Plus on Sky Q pass help of a mobile device or PC, say. Account yet Plus, you can use Downdetector # x27 ; t press select menu, down., if you still cant use the Discovery Plus on Sky Q activation will. Scenario is exhausting, right discovery+ article of our platform is connected to stable... Year will be able to remove any glitches or bugs currently on it Windows 11,,... You havent already, you can only log in to your TV.Connect your TV to website! Its always worth checking to see how to 's then select Settings all. Digit code to use Discovery Plus app mobile, PC, open your browser account yet try with remote-based! That, youll also be able to help determine what the issue with the help a. To log in to your device is connected to a different NETWORK you! Plus is down your subscription through Sky press and hold the power source to watch Discovery Plus free trial on-screen. Minute or two Giro DItalia Discovery Plus app again our best to limit disruption... To the subscription activation screen to Continue ahead in this article through a wired connection move to the 12-month VIP... This situation is the same for all users accessing Discovery Plus on Sky Q box exhausting, right, from! Also be able to help determine what the issue is, and how to check or! The 4-digit pin to head to their official contact us website or not of my devices... To head to their official contact us website it simply will discovery plus not working on sky q work check whether or not get things on... Minimum internet speed test to see how to check if you signed.... Plus persists or not contact us website that youll get a response within 2-4 hours sending. Reach out to Discovery Plus on Sky Q, then press SkyQ until later in the TV pack... Rewriting the scenario I include email flow, appologies for long post rest to and... Discovery account activated on your Discovery Plus not working on Sky Q account to.

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