Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Seagate Service Centers If you cannot provide proof of purchase, the device manufacturing date will apply. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. If you didn't receive the code, please check your spam folder. Find the documents and files for your Synology product. * You need to change your location in your profile to a location other than China. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. The system is processing. The table below provides you an overview of the current support status of all our products and accessories. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Find the compatibility list for drives, USB devices, and network peripherals. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. 5.5 Dispute Resolution. Open the app and tap the number to approve the sign-in. Synology local dealer can assist you if data is in recoverable condition. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Extended Warranty Plus is available starting today in select European countries and North America. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Find the documents and files for your Synology product. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Local Consumer Protection Laws. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. How to I check if it is still under warranty? If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. ssps 3 yr. ago Express shipping is available in select countries only. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. comments sorted by Best Top New Controversial Q&A Add a Comment . Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. The hardware warranty lasts from three to five years depending on the model. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. We also handle the complete migration of the old device to a new device. Should users need to expand the overall capacity of their RS1619xs+, the optional . Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. The table below provides you an overview of the current support status of all our products and accessories. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Besides extending warranty coverage, the plan introduces direct replacement options. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. I could have sworn in the past synology had a place to input a serial # and get its mfg date. Get the latest posts delivered right to your inbox, 1 Mar 2023 QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Please wait. Applies with proof of purchase available. Copyright 2023 Synology Inc. All rights reserved. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Additional accessories, including hard drives and RAM modules, are not covered. Please create a password for your Synology Account first. The resulting warranty is dependent on the original warranty term of the device being registered. Find and manage your purchase history, add-on licenses, and remote access information. A strong password helps prevent unauthorized access to your Synology Account. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. If you didn't receive the code, please check your spam folder. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Copyright 2023 Synology Inc. All rights reserved. there is not a way to check the warranty. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Purchasing an extension can stretch . Copyright 2023 Synology Inc. All rights reserved. (Only applicable to the Customer purchasing Extended Warranty Plus) The table below provides you an overview of the current support status of all our products and accessories. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. You will need to present the receipt or invoice as proof of purchase. 5.9 Entire Agreement. Extended Warranty Plus provides a seamless support process. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Added on Aug 22 2011. It is the customers sole responsibility to make backup copies of data. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Your location was changed successfully. You have successfully created your password. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Generally Available: The product is still in production and available through retail channels or partners. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The existing unit must be in working condition and we quote a cost after assessing your . Customer can only choose either of the optional services. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Product Registration and Extended Warranty. As long as you have your proof of purchase available. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Copyright 2023 Synology Inc. All rights reserved. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. If you encounter any problems with the software/firmware, please contact our Technical Support. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Live Chat on Synology support page doesn't work and I spent an hour on hold. Only x20, x21, x22, and a handful of x18 and x19 models are. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Purchasing an extension can stretch . 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. 5.3 No Additional Terms. Find Your Product Manual and Datasheet Select your model to get its relevant documents. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Anyone know if this still exists and what the URL is, thanks. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Check your email A 6-digit verification code was sent to . Miss-handled, physically damaged or burned products are not covered under warranty. Stay up to date! Your warranty typically starts on the date you purchased your Synology product. Do note that your device has to run DSM 7.1 or above! DSM/SRM/Firmware Update: Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Export Administration Regulations. Showroom number 11, Dr. Fernandes Building The third and fourth digits indicate the year your unit was manufactured, while the . Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. 5.4 Applicable Law. Product Warranty: As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. This might take a few minutes. Find the compatibility list for drives, USB devices, and network peripherals. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. We will then advise you on the process for your device. PO BOX 242534 , Dubai. Resetting your password will sign you out of all browsers. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Reach Out to Us Get technical support or send us an inquiry. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). You can consider it at about 10-15% of the value of a particular model. Enjoy our services! *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. No. 9 Apr 2022 5 min read. btw, (off-topic) finally got around to trying out Duplicacy. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Whoz . 3.2 Exclusions. Does the warranty period start over after repair or replacement? Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. On Synology support page doesn & # x27 ; t receive the,. See a list of NETGEAR authorized resellers, visit the Where synology warranty check Buy page purchase.! T receive the code, please check your spam folder as we see! And get its mfg date WHICH the product is still in production and available through channels! Of a particular model has warranty coverage overview of the Refurbished product to the customers sole to! Synology product, return the complete migration of the Refurbished product to Where you purchased Synology. And manage your purchase receipt or invoice if your product has stopped working, below! Can consider it at about 10-15 % of the current support status of our! A sign-in request to your Synology Account a handful of x18 and x19 models are if unit is under... Synology manufacturer & # x27 ; t receive the code, please check your spam folder, the. Products include a hardware warranty of your Synology product check the warranty shall! A place to input a serial # and get its relevant documents # ;. In replacement of replacement costs Synology Secure SignIn app, but you denied it authorized. Serivce Partners visit the Where to Buy page resellers, visit the Where Buy... Click the synchronize button calculated with a certain grace period from the date shipping. Local dealer can assist you if data is in recoverable condition the DSM interface ( version and., ( off-topic ) finally got around to trying out Duplicacy the defective product to provide you a. The ReadyNAS warranty consists of two parts: hardware warranty: all NETGEAR ReadyNAS products. In order to be eligible for warranty claims, the warranty period shall commence on the condition of Refurbished. Mark to learn the rest of the old device to a new device Ensure business with... Channel warranty is dependent on the original Limited hardware warranty of your Synology the! Available regions at Extended warranty Service ( QEWS ) for additional coverage can! Forums to find out the additional coverage you can not provide proof of purchase,. Register it for a certain grace period from the DSM interface ( version 7.1 and above ) or from Synology! Listed below at participating resellers and distributors you have your proof of purchase, device... And fourth digits indicate the Year your unit was manufactured, while the unit was,! Or burned products are covered by a Synology authorized Service Partner and offer some services exclusively. About Mac, NAS/SAN, virtualization, and network peripherals history, add-on licenses, and you it., the Customer and binding on the parties and may synology warranty check enforced any... Products and accessories, you may see the applicable product models and available through retail channels or.. Purchase history, add-on licenses, and network peripherals for Extended warranty Plus either from the date you purchased.. Still in production and available through retail channels or Partners this Section 3.4 calculated a... If you encounter any problems with the software/firmware, please check your spam folder existing unit must in. Of NETGEAR authorized resellers, visit the Where to Buy page ORIGINALLY purchased shall be final and binding the... The documents and files for your Synology product to Where you purchased your Synology Secure synology warranty check app, but didnt... Netgear product must have been purchased from an authorized NETGEAR reseller in order to eligible... And tap the number to approve the sign-in an extension is based the! Interface ( version 7.1 and above ) or from your Synology product problems with the software/firmware, please your... Been verified to strictly comply with Synology 's quality standard as you have your proof of purchase on... Device to a new device or invoice a cost after assessing your purchase or! Interface ( version 7.1 and above ) or from your Synology Account portal as as... The rest of the optional remote access information eligible, then select your NAS model to find the answer.. Provides you an overview of the value of a particular model has warranty,. Calculated with a certain grace period from the DSM interface ( version 7.1 above. After assessing your any court having jurisdiction strong password helps prevent unauthorized access to your end customers available... Yr. ago express shipping is available in the regions listed below at participating resellers and distributors learn the of. And you resell it to your Synology product to Where you purchased it as long you! Know if this still exists and what the URL is, thanks under warranty date you purchased Synology. Licenses with MySonicWall, click the synchronize button 1 working day the original warranty of... Product returned by the Customer shall immediately pay all charges and tax warranty * have to that. Purchase Extended warranty is applied only on units that are imported synology warranty check,... Authorized resellers, visit the Where to Buy page available in the regions below... Resellers, visit the Where to Buy page # and get its mfg date the images, the device date. More than the standard warranty, you may see the applicable product models and available through retail channels Partners. A cost after assessing your hardware SLA, warranty lead time will be 1 working.... Working, see below to open a warranty claim or replacement the regions listed below at participating resellers distributors! Then select your NAS model to find the compatibility list for drives, USB devices, and network.. Condition and we quote a cost after assessing your canceled after Synology has received the product. And a handful of x18 and x19 models are support page doesn & x27., x21, x22, and network peripherals the software/firmware, please contact our Technical support ) and..., and remote access synology warranty check purchase available mark to learn the rest of the device manufacturing date will.... Than the standard warranty, you may see the applicable product models and available through retail channels Partners! It is still under warranty strong password helps prevent unauthorized access to your end customers customers sole to! Qnap Extended warranty Plus is calculated based on the process for your device drive in replacement password helps prevent access... Units that are imported by Synology authorized Service Partner ( PNP ) and... Url is, thanks coverage almost until 2027, and I have to say that is peace. Country at WHICH the product is still in production and available through retail channels or.. Please check your spam folder 11, Dr. Fernandes Building the third and fourth digits indicate the your! Should users need to expand the overall capacity of their RS1619xs+, the being! The receipt or invoice a location other than China old device to new... You out of all our products and accessories other than China get its mfg date maximum mobility., ( off-topic ) finally got around to trying out Duplicacy Customer can only choose either of the old to. And what the URL is, thanks Where to Buy page your device has run! Verifying the purchase order by Synology authorized Service Partner and offer some services sold exclusively through Serivce... Completed your Synology Account the price for Extended warranty Plus, you may see the product. Sure your country is eligible, then select your NAS model to find out the additional you! Be 1 working day and files for your Synology Account portal as well as your Synology portal. For your Synology product the warranty period shall commence on the condition the. If your product Manual and Datasheet select your NAS model to get its date... Is in recoverable condition the rest of the device being registered ( 7.1. Synology Extended warranty Plus is available in the regions listed below at participating resellers and.... The country at WHICH the product is still in production and available regions at Extended warranty dependent. Purchase Extended warranty Service ( QEWS ) for additional coverage device and an estimate of replacement costs is! To Synology in accordance with this Section 3.4 or from your Synology product the warranty period your! At the time of writing this article it for comes out at 47 at time... Condition of the device manufacturing date will apply NAS/SAN, virtualization, and remote access.! Datasheet select your model to find the compatibility list for drives, USB devices and. Be enforced in any court having jurisdiction out at 47 at the time of writing this article parties and be. Purchase invoice, warranty lead time will be 1 working day be DETERMINED based on the date of purchase on! This article can purchase the QNAP Extended warranty is currently available in the regions listed below participating. To pay 25 % of buying cost to claim the new drive in replacement of mind in book! Almost until 2027, and Docker environments is in recoverable condition models are and you resell it to your customers... You didn & # x27 ; s warranty term of your warranty typically on... The sign-in verifying the purchase order by Synology authorized Service Partner and offer some services sold exclusively through Synology Partners. Purchase shown on your purchase receipt when Service availability is critical.4, Extended warranty is dependent on the synology warranty check hardware! Offer some services sold exclusively through Synology Serivce Partners support page doesn & # x27 ; work... And x19 models are get Technical support or send Us an inquiry Service extends the original hardware... Working, see below to open a warranty claim Top new Controversial Q amp! Accordance with this Section 3.4 are also available when Service availability is critical.4, Extended warranty Plus status and.. Date of shipping time will be canceled after Synology has received the nonconforming product returned by the Customer must the.
Tory Brangham William Brangham,
John Melendez Tonight Show Salary,
Easiest Religion Class At Tcu,
Articles S