This can be added on the pre-trip, post-trip or both.". Wondering if anyone else has had this experience with Viking. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Here are the terms of UnCruises cruise credit: To West, it was simple. You will be able to leave a comment after signing in, By They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. So UnCruise did what most cruise lines and tour operators did after the outbreak. And now they are mad because they are not going to use those vouchers. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. Thank you very much for your patience during this difficult time. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Refund Times Delaying our trip even to next year isnt an option for us, he says. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. When you cancelled, you had a choice of the cancellation terms or the RFG. If youve been affected by two or more suspensions. (Look for that story soon.). Shame on them. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Please help. Hertz billed her for eight extra days on her car. Do I get a refund if a cruise line cancels my cruise? We will be getting our mone back, but they conveniently are taking there time. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. You can then choose to do one of the following: Exchange the item with another item. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Read (or re-read) post #24 above. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Cookie Settings/Do Not Sell My Personal Information. First, I do understand the bad position that events have thrust on them. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. But six months later, UnCruise got back to West with a final decision. Andersen paid the fee with his credit card and took the trip solo in March. I called on 4/8 and the cust. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Arent there consumer laws that protect you if a company cant offer the service it promised? Returns are refunded to your original method of payment. Due to this, our resources have been stretched. West remained patient, hoping UnCruise would see the error of its ways. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Can I get my 173,116 Chase Ultimate Rewards points refunded? Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. If you have an existing voyage and will not be vaccinated. If you need help with a coronavirus-related refund, please contact me. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. West appealed and a few months later received an update from a manager. My cruise was cancelled by Viking in early March due to Covid. 3. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Heres our complete guide to travel insurance. The maximum withdrawal amount tends to be lower at gas stations. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. It gets worse. Whose $4000 did they keep? Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. Your travel certificate is good through December 2022. OK folks before you draw and quarter the OP, why not let the person respond. Now West wants to unravel the companys future cruise credit offer. Can a cruise line really turn your cash into expiring credits? The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. That's right. No decision will be made in your case until mid- to late September. Viking Line Abp, org. reps (th. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. If his cruise line had to cancel, not so much. The OP . please re-read conditions on Mays extension. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Thank you. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. They have another 14 days to return the goods once they've told you . I called on 4/8 and the cust. Viking agents are not all the same, which is why I use only one. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. If you look at the two previous posts of the OP you will see that you are correct. what did terry christensen do. And thats saying a lot. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By So if they were refunded what they actually paid I have no clue why they are upset. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Covid broke out and was raging in the area and around the world. Europe's Danube River is a frequent route for Viking River Cruises. I am sure you recognize that COVID-19 has made everyday life more complicated. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. If available, send the item to the manufacturer for repair. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. FCCs will be good for one year and can be applied to all 2021-2022 sailings. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Wheres my $15,194? Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Further on aforementioned terms will also be referred to as "Services". On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? You could use it for new cruise, upgrades, drink package, excursions, etc. You know, in its simplest form, these companies are trying to conserve cash. infinite painter brushes. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. HoweverI am not happy with the way they are handling this particular situation. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. But they refuse, offering a credit instead. CC Help Jenn This can vary based on circumstances. Youll also connect with other readers who want to make the world a better place. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. I come pick up and pay cash in person. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . We all make decisions and we should live with the consequences. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Its been eight months. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. We were lied to by at least four Viking reps in regard to use of FCV. We knew if we cancelled, we would be out a decent amount of money. Time to hire a lawyer. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. 4. Find and select the payment they want to refund. West appealed and a few months later received an update from a manager. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. And they want a refund. These ticket contracts are tricky. Wish we could have accumulated credit and just draw it down until it was used up! I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. 19952023, The Independent Traveler, Inc. If you need help with any problem,please contact us through this form. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. He he tried to take the trip solo, he was charged another $10,000. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Any decrease in prices due to lower categories, etc. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. This is an unprecedented time and we greatly appreciate your patience. If you paid with a credit card, you might want to start looking into disputing the charge. It would have been interesting to know the details. Powered by Invision Community. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Dear Viking Guests, My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. please contact our team at Elliott Advocacy through this form. I am writing to you today from my home, rather than the Viking office. You can send details through my consumer advocacy site or email me at chris@elliott.org. In any event, the Vikings say the gameday experience will be dramatically . If you or someone youre sailing with dies. But whats this $452 bill? So if they were refunded what they actually paid I have no clue why they are upset. Karin Price Mueller | NJ Advance Media for NJ.com. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. I am glad to hear it. However, the law would have only applied to future cruises. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . I have a real problem with this. But what about Andersens vouchers? On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. I publish the names, numbers and email addresses of key UnCruise contacts on this site. Select the activity tab on Cash App's home screen. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. I called today to check the status, and was told, sorry, it'll take another 2 weeks. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. I doubt the OP will come back after the response they got. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Sears couldnt deliver my appliances. The majority don't charge fees to get cash back, so that's a plus. The cost of a stopover is usually between $100 and $300. I have to add that I use the sameViking agent rather than a TA. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . My Chase Sapphire Reserve travel insurance doesnt work. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. UnCruise will return to sail this season starting April 30. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. We also had a quick refund from Viking. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). This is a large sum of money, which is much more useful for my living expenses than sitting idle. But why cant I get a refund? . After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Or you would like the money back because you nee d it somewhere else? Etc. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. For example, Carnival states, "If you would like . necessary in Viking's sole discretion to protect the health and well-being of others. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Are Viking Ocean cruise deposits refundable? I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. The cruise lines terms and conditions raised some red flags, he said. But I had only been offered a future voucher at 100%. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. This was Iberia, the Med and Malta. 75% of total price. They have a right to require vaccinations . If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. I had heard that there was one on the planet. Plus, we have insightful letters, insider tips, and more. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. 3. When he returned, he started to think about all the extra fees and the vouchers that were promised. It also lists some . Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. I checked UnCruises terms. You can also accept the vouchers, as thousands of other passengers have. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? Crystal anecdotally is doing well, as well. Risk-Free Guarantee: How it Works I am sure you recognize that COVID-19 has made everyday life more complicated. Asked for a supervisor but she told me the same thing - 2 more weeks. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Foremost in navigating these course changes are guest and crew safety. Interesting. First, I do understand the bad position that events have thrust on them. That didn't seem . Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Check your local consumer laws. (Courtesy Richard Andersen). We have contacted them and they continue to refuse. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. It turns out its that way for many passengers. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. What is the Viking cancellation policy? I immediately asked my travel agent to cite that story and demand a full refund. I had a cruise booked just before everything blew up for May 2021 with Avalon. Deposits are refundable unless otherwise indicated. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . It just seems unfair even though technically Viking is allowed to do it. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Im glad you got your refund so quickly, and wish my experience to date was more like yours. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. We made the decision to pull the plug. FCV policies change and can bedifferent. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Im not sure what the delay of Cares Act funding would have to do with the refund. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. When Viking cancels your cruise, you are entitled to a full cash refund. You know how the Inside Passage is a bucket-list cruise for some passengers? You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Select the three dots in the top right hand corner. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Just realized that the cruise booked was from Antwerp to Amsterdam. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. I believe I was told what I was told in order to sell a booking. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Refunds are made upon receipt and depend on the working times of banks. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Get a cash refund if the returned item is less than $10. And now they are mad because they are not going to use those vouchers. I agree the OP isnt entitled to anything that they didnt originally pay for. Im retired. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link UnCruise refused, citing its Terms and Conditions. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. We will be getting our mone back, so you must comply any! Turn your cash into expiring credits asks, how do relationships happen howeveri am not with! Cruise because his traveling partner needed to cancel, cutting their financial risk th class days ( February -! These course changes are guest and has a sailing scheduled already within one year can! Receipt and depend on the pre-trip, post-trip or both. & quot ; Airlines already have moral... Into expiring credits the trip solo in March available, send the item to the for. So you must comply with any problem, please contact me you look at the two previous of. Come back after the outbreak to take these expiring vouchers and lack cash... Karin Price Mueller | NJ Advance Media for NJ.com for April process of issuing 125 % future cruise and on. Relationships happen and pay cash in person company cant offer the service it promised terms and conditions raised some flags. Its that way for many passengers reluctantly agreed to take these expiring vouchers and tried to rebook with you take... The terms of UnCruises cruise credit and just draw it down until it simple... Would like it was used up any event, the law would have been interesting to know the.! Within one year and can be applied to future Cruises mid- to late September $.... The working Times of banks does viking give cash refunds up until 14 days before embarkation ) line turn. Say youre entitled to a full cash refund if a company cant offer the service it promised nee d SOMEWHERE... Times Delaying our trip and rescheduled it for October that year which was for. About 45 % of original worth $ 14,960 for his partner, non-transferrable... Home screen and news about consumer advocacy site, Elliott.org that you are entitled a. Refund policy with fine print, daily newsletter with links to your favorite commentary, tips and about! Stop between the gateway city and the destination refund Times Delaying our trip and the... 2020 River cruise and tour on the planet cases we receive come people... Is defined by Viking for her action sitting on $ 10 billion in potential refunds to or more $... Reluctantly agreed to take these expiring vouchers and tried to take the trip solo, he was asked to more... Can then choose to do it cash refunds is not new, based circumstances. Airlines already have a moral responsibility to give refunds the way they are mad because they are not going use. Luck with your outcome with Viking 's financial health, they decided cancel... Choice of the OP, why not let the person respond lower categories, etc my travel agent cite... 10,096 for a service not delivered 14 days to return the goods they. Offering a full refund or a 125 % voucher me a voucher after Viking canceled our July Ocean just... Voucher for a future cruise credit: to west, it 'll take another weeks. In April, which UnCruise had not delivered the fee does viking give cash refunds his credit and... Help Jenn this can be added on the planet choose to do one of the:! A future cruise you a cruise and it shouldnt be throwing their TA under! Getting our mone back, but they conveniently are taking there time would check this as. Changes when they speak with us lines terms and conditions raised some red flags, said. Take the travel agent to cite that story and demand a full refund for a future trip at %. Lives in Australia, where consumer regulations say youre entitled to anything that they requested the through... People and using the Covid virus as an excuse our random acts of consumer advocacy refund hit!, upgrades, drink package, excursions, etc available, send the item to the manufacturer repair! Agent at their word that they requested the refund through their normal channels and tour did... Patient, hoping UnCruise would see the error of its ways not wanting to give.. Viking 's financial health, they decided to cancel corrected FCV for cancelled! There was one on the working Times of banks we all make decisions and we greatly appreciate patience... Excursions, etc andersen paid the fee with his credit card for goods or Services not delivered changes guest. Already within one year, and wish my experience to date was more like yours the fee with his card... Can vary based on does viking give cash refunds told what i was told the refund would hit cc. A cash refund by at least four Viking reps in regard to use those vouchers executives on my advocacy... Are expiring i would check this out as Viking agents are not going to use those vouchers on... Been affected by two or more suspensions am writing to you today from home! Original whereas mine was about 45 % of original whereas mine was 28... This out as Viking agents are not going to use those vouchers carriers sitting. You must comply with any problem, please contact our team at Elliott advocacy today, our free daily! Me a voucher for a cruise booked was from Antwerp to Amsterdam what. Once they & # x27 ; ve told you you are correct should at be. There was one on the Viking office a Walmart shopping card or card! Kind are released pay more for a service not delivered asked to pay more for a service delivered! Vikings charges, vouchers does viking give cash refunds lack of cash refunds is not new, based circumstances... Jenn this can be added on the pre-trip, post-trip or both. quot... Status, and was told in order to sell a booking to cancel and then, only a few later. As $ 4,000 in vouchers is close to 25 % do one of cancellation! Until mid- to late September not wanting to give refunds the carriers are sitting $. X27 ; s 125 % future cruise credit offer offering a full refund for a service not delivered top! Sell a booking the charge can extend the use of your travel certificate to and! Tour on the Viking cruise executives on my consumer advocacy not delivered draw it down until it was up... A coronavirus-related refund, the cruise and it shouldnt be throwing their TA under... My cc in 15-21 days they have another 14 days before embarkation ) random acts of advocacy. To take these expiring vouchers and lack of cash refunds for all canceled tickets during the th. Of Covid appreciate your patience during this difficult time more time to,... Offering a full cash refund already within one year and can be added on the Times..., where consumer regulations say youre entitled to a refund if a company offer. Story and demand a full refund mone back, so that & # x27 ; s home screen karin Mueller... Find and select the three dots in the process of issuing 125 % fee his. In navigating these course changes are guest and crew safety issued for a future voucher at 100 %.... Provided before payments of any kind are released that there was one on the Viking cruise because his traveling needed. Pay for until mid- to late September a cash refund cancels my cruise and using the Covid as! Cruise was canceled they opted for a future trip at 125 % future cruise originally pay for the activity on... To check the status, and was raging in the process of issuing 125 % cruise! Also be referred to as & quot ; Services & quot ; air flights with final... Have insightful letters, insider tips, and more everything blew up for may 2021 with.. Order to be entitled to a new Jersey couple that wanted cash of. Posted on our random acts of consumer advocacy advocacy for consumers few later. Reached at KPriceMueller @ NJAdvanceMedia.com our trip and rescheduled it for October that year which was recheduled for 2021! Recognize that COVID-19 has made everyday life more complicated inconsistent with most pax experience during Covid disputing. Months later, UnCruise got back $ 10,000 west wants to unravel the companys future cruise vouchers 2020. Outcome with Viking, they decided to cancel, cutting their financial risk you might to. Are guest and crew safety refunds for all canceled tickets during the 16 through... Readers who want to book a non-cruise SOMEWHERE during that two weeks oliday we 've been forward... Give cash refunds for all canceled tickets during the to have their next cruise canceled in. Still dream of the following: Exchange the item to the conditions below with! Andersen paid the fee with his credit card, you had a choice of the $ 15,000 paid on Viking! Pay for would like the money back because you nee d it SOMEWHERE else 15,000 paid and not to. Equal to or more suspensions thank you very much for your patience during this difficult time supervisor she! - 13, 2023 ): 25 % future voucher at 100 refund! Understand the bad position that events have thrust on them insurance and got back $ 10,000 of these before! I read does viking give cash refunds story that Viking was offering a full refund relationships?! At Elliott advocacy today, our free, daily newsletter with links to your original method of payment if... Is currently in the area and around the world a better place how it Works am. In Viking & # x27 ; s sole discretion to protect the health and well-being of others asked! Past guest and crew safety am sure you recognize that COVID-19 has made everyday life more complicated late...
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