Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Guests will be contacted prior to their visit to verify arrangements. Yes, its expensive. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. If we didnt drive do long to get there we would have left. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Country Inn & Suites by Radisson, Traverse City, MI. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Suite style preference must be booked at time of reservation. There are also lockers available in the water park for guest use. When setting up a reservation online, we require the number of children under 2 to be listed. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! The majority of our water park is indoors. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). 2023 Great Wolf Resorts, Inc. All rights reserved. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Bonus Deals can be added before redeeming points. If i had another choice i would not come here. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. You do have the ability to dial out from suite phones. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. No problem! It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Debit cards are strongly discouraged. Coast Guard approved life jackets are available on a first come, first serve basis. You must provide a valid photo ID along with the credit/debit card used to make your reservation. Why is there a maximum occupancy in the suites? As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. "It should fall off in three to five days," she said she was told. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. How can I secure valuables during my stay? Most games are $1.20 just to play. My kids LOVED IT. Larger items, such as luggage, will need to be kept in your room or vehicle. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. She cancelled the reservation and issued my refund. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Members can see their points earned in their profile ongreatwolf.com. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. The shower handle was semi-broken and hard to turn on and off at times. Some of the staff were wearing masks though - about 25%. Once aware, we corrected the system error and began the process to secure refunds for these charges. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. The incidental hold is $100 per night. Do I have to add children under the age of 2 to my reservation? Book your resort stay, today. 2501 Great Wolf Drive. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. to speak with a Food and Beverage Management team member. Can we bring our own puddle jumpers/life jacket? Can I use scooters, Segways or Hoverboards inside the lodge? Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Casts are allowed in the water park. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Community Rules apply to all content you upload or otherwise submit to this site. Get browser notifications for breaking news, live events, and exclusive reporting. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. However, you can arrive as early as 1:00 p.m. to begin using the water park. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Bonus Deals can be used with deal codes. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. At this time we offer deals on rooms. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. Cmo puedo avisar al resort? We provide towels in the water park area. We got the kid cabin and the kids loved having a separate area with their own TV and table. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. You are subject to the best available rate on these new dates. This is the version of our website addressed to speakers of English in the United States. Paper towels were overflowing in the garbage. Yes, the water park is kind of a dystopian nightmare. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Points cannot be redeemed when booking by phone. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The indoor water park in Fitchburg states. The resort will close on Sunday, March 15 at 2 p.m. Please be advised that if the crib is not returned upon check out there is a replacement charge. They cannot be used for packages or any onsite charges. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. For the safety of our guests, we have to limit the number of people that occupy a suite. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? Please see a Pack Member for assistance. Bonus Deals are tailored to individuals. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Please view ourterms and conditions for detailed information on our cancellation policy. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. I will never spend money here and encourage others not to. more. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. There have been no reported cases of COVID-19 at Great Wolf Resorts. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. ContactCustomer servicefor further assistance. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. I have brought my kids to this location many times in the past and they love it. Our resorts consistently rank high in cleanliness as measured by you, our guests! There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Towels in the water park are included but are subject to a fee if not returned. Points are earned on qualifying stays of twonights or more. Please see our partners for more details. It refunded many customers, but some fell through the cracks. Check-in time begins at 4 p.m. or as rooms become available. 1 minute read. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. 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