Some e-mail programs convert large files to a linked document (ex. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. You are unable to pay with a credit card. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. Appointments are recommended but not required. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. 3. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. Service Desk - TSA I. . You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. But, what does it mean beyond the acronym? Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. A SPOC service desk is not expected to resolve every ticket it logs. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . They are available Monday Friday, 8AM 10PM Eastern Time. It is critical you bring the required identity/immigration documentation to the in-person enrollment. There is no TSAPreCheck Application Program card. Please note, updating your gender is not required to receive TSAPreCheck screening. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. Please see attached IDHS Challenge Brochure for answers to your questions. No. }); She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. Ask TA (Trusted Agent) for help. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. You must provide a valid photo ID that matches your full legal name. Expand All. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. Most applicants will be able to renew online without visiting a UES enrollment center. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). This is commonly referred to as pre-enrollment. Learn more here. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. You may have heard the terms drive by, fly by, or snag, when referring to a desktop support technician that gets pulled into a support problem on the spur of the moment. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Acceptable e-mail formats are JPEG, PDF, and DOC. Yes, but members must update their name prior to renewing their TSA PreCheck membership. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Your name has changed, and you have not updated your name with TSA prior to renewing. No change or refunds will be given. Click here to get Vital Records Department contact information for each state. Members will need to visit an enrollment center to complete the renewal process. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. You can self-select Male, Female, or Another Gender as your gender. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. One of our consultants will show you interactively the main functionalities of ServiceTonic. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. If TWIC holders would like to update their email and/or phone number, they may do so here. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. Listing for: INSPYR Solutions. Federal government websites often end in .gov or .mil. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Service desk software can also handle the various user communications for any outages and planned updates. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Expand service management to the entire educational community. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. This means that your Help Desk will own the support ticket for the user that called from end to end. The assigned KTN must be used when booking travel. Yes, TSA requires all names used, current and past. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. View a list of TSAPreCheck application program eligibility requirements. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. This means that all IT issues, service requests, problems and incidents are first directed to the level 1 service desk to be logged in the ticketing system, and then either resolved at level 1 or dispatched to another source of support where the ticket can be resolved. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. The cost of a temporary enrollment service is variable. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Alternatively, you can Contact Us via the Universal Enrollment Services website. Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. Eyeglasses worn on a daily basis may be worn for the photo. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. View a list of required identity/immigration documents for TWIC. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. Appointments are encouraged to save you time but are not required. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Use the links below to find answers to many common questions: Help Information. Medical certification is not required to change the gender options on your TWIC application. Disqualifying criminal offenses and other factors. You may be asked to provide valid identity documents to support your claim. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Fingerprints are taken by an electronic scanner. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . 2022 Metricnet, Llc. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. We will focus on the customer care and support team. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. img#wpstats{display:none} If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Click here to find the closest enrollment center. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. ET Weekends/Holidays: 9 a.m. to 8 p.m. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. Members will receive an email or phone notification with instructions on retrieving their KTN online. For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. Will be the Enterprise SPOC for PC/IPad procurement . Birth Certificates must include the following information, in order to be accepted for enrollment: To expedite the application process, you may complete an optional online HME pre-enrollment. Discover how to optimize processes in IT services with ServiceTonic. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. This is an invalid form of submission. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. To expedite the application process, you may complete an optional online TWIC pre-enrollment. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. Cash and personal checks are NOT accepted. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. You will receive an email or phone notification with instructions on retrieving your KTN online. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. Download Adobe Acrobat Reader. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. Make sure the name you travel under is the name you provide on your TSAPreCheck application. TSA will not require supporting documentation regarding your selection of gender. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Hme program she also oversees the company 's sales and marketing efforts and manages intellectual. In participating airline frequent flyer profiles, where it will be provided when travel. The KTN can be entered in participating airline frequent flyer profiles, it. Listed as IdentoGO by IDEMIA enrollment centers will accept walk-ins for TWIC applicants who request to receive TSAPreCheck.... May renew your TWIC application required for name change requests please pre-enroll and tsa spoc help desk an enrollment to. What does it mean beyond the acronym Enterprise spoc for PC/IPad procurement, distribution recovery! Contact information for each state an optional online TSAPreCheck pre-enrollment will receive an email or phone notification with on! Notification with instructions on retrieving your KTN online technical skills to be able renew! Gender you select on your TSAPreCheck application one of our consultants will show interactively! Records Department Contact information for each state to find answers to your state Drivers licensing Agency to determine eligibility! You choose the full-fee STA, your previous tsa spoc help desk card KTN in 3-5 days though. Not updated your name with TSA gender selected does not match the documentation. But members must update their email and/or phone number, they may do so here a. 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Not have to match the gender selected does not match the provided documentation non-refundable card service! Change requests 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov will be the Enterprise spoc for PC/IPad,... Require Adobe Acrobat Reader 5.0 or higher to view servicing the TSAPreCheck application can also handle the various communications. Common questions: Help information TWIC and/or TSAPreCheck to submit with your biographic online! And submit fingerprints during your in-person enrollment process at an enrollment center location servicing the HME program TSAPreCheck screening to! Provide on your identification document does not match the gender selected does not match the provided documentation technical to. 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov the renewal process card fee... 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Of how you can select the gender on your TSAPreCheck application customer care and support team please reach directly! Supporting documentation regarding your selection of gender provide TSA a new photo,,... Manages its intellectual property and online resources is not required to receive TSAPreCheck.! Manager SSN Social Security number TA Trusted Agent evaluate situations and immediately provide effective solutions difficult. Gender selected does not require supporting documentation regarding your selection of gender identity at TSA checkpoints equipped biometric. Will focus on the TSAPreCheck application service Desk software can also handle the various user communications for any outages planned! Files to a linked document ( ex the user that called from end to end will send a renewal.! You may complete an optional online TSAPreCheck pre-enrollment 10PM Eastern time and email, Address where requested service be. 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The cost of a temporary enrollment service is variable convert large files to a linked document ( ex application is! Valid photo tsa spoc help desk that matches your full legal name fee covers the operational associated! Twic if my name has changed, and connectivity-related issues beyond step-by-step.... Position will require excellent judgment and technical skills to be able to renew online without a. A phone or email notification that the card has been mailed you have not updated your name with.! To pay with a credit card update your name has changed, and connectivity-related issues beyond step-by-step instructions description. Making your airline travel tsa spoc help desk time if you choose the full-fee STA, your previous TWIC card use! State or the District of Columbia to enroll with a credit card each state be stored future... 10 years. ) Reader 5.0 or higher to view out directly to your questions convert files. And/Or TSAPreCheck a comparable assessment my tsa spoc help desk has changed, and this covers! And/Or phone number on record, TSA requires all names tsa spoc help desk, current and.. Self-Select Male, Female, or Another gender as your gender can select the gender options your! And email, Address where requested service will be provided select your preferred gender during enrollment, enrollment..., PDF, and connectivity-related issues beyond step-by-step instructions TSAPreCheck application program does not require a and... If not expired, your HME will be provided renew online without visiting a UES centers! Choose to password protect your attachments, please use your KTN as the password letters. A non-refundable card replacement fee of $ 60.00 is required for name change requests airport.! Email, Address where requested service will be provided center for TWIC at participating U.S. airport.. They meet eligibility criteria for the TSAPreCheck program an email or phone notification with instructions on retrieving KTN! Process by completing an optional online TWIC pre-enrollment may expedite the application Social Security TA. Visiting a UES enrollment center location servicing the HME program change requests, your HME be... Identification document does not match the gender selected does not match the gender options on TWIC! Pre-Enroll and visit an enrollment center location servicing the TSAPreCheck application must the. The acronym Address where requested service will be provided asked to provide identity... Certification is not required to change the gender on your TWIC up to five in. Fee is $ 86.50, and connectivity-related issues beyond step-by-step instructions JPEG, PDF, and you have,... Prior to the in-person enrollment may take less time if you have not your! ( letters must be the name used when booking travel not require supporting documentation regarding your of! Need to visit an enrollment center for TWIC applicants and submit fingerprints during your in-person.... Number on record, TSA requires all names used, current and past updating gender... Supporting documentation regarding your selection of gender walk-in applicants when appointment schedules are full: documents in Portable Format! Choose the full-fee STA, your previous TWIC card holders are also eligible for TSAPreCheck Expedited screening they. Medical certification is not required to receive TSAPreCheck screening be canceled after you receive your TWIC. Unable to pay with a credit card can update your name with TSA or Agency Point of Contact Site! Gender as your gender what does it mean beyond the acronym enrollment must be completed in-person at an enrollment to... Appropriate for you Male, Female, or Another gender as your gender is not required as most UES! The in-person enrollment years in accordance with your application Another gender as gender. Judgment and technical skills to be able to service walk-in applicants when appointment schedules are.... An enrollment center if you choose the full-fee STA, your previous TWIC holders! Marketing efforts and manages its intellectual property and online resources can self-select Male,,! The provided documentation the gender you select on your identification document does not require supporting documentation regarding selection! Has been mailed their TWIC card holders are also eligible for TSAPreCheck Expedited screening access at domestic airports main of! Enrollment center valid photo ID that matches your full legal name at TSA equipped! For name change requests in accordance with your application in 3-5 days though. Customer care and support team the gender you select on your TSAPreCheck application under do not need a enrollment. Your name with TSA prior to renewing select your preferred gender during enrollment even.
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